In my previous role, a patient was dissatisfied with a pharmacist's explanation regarding their medication. I stepped in to mediate, listening to the patient's concerns and then explaining the pharmacist's perspective in a more accessible way. I emphasized the importance of clear communication and ensured the patient felt heard, which helped alleviate their frustration and maintain trust in our services.

I prioritize accuracy by double-checking each prescription against the original order and the patient's profile. Utilizing barcode scanning technology and following a standardized checklist helps minimize errors. Additionally, I stay updated on any changes in medication guidelines to ensure prescriptions are up-to-date and appropriate for the patient's condition.

I manage stress by maintaining a structured workflow, setting priorities, and taking short breaks when needed. I also engage in deep breathing exercises and mindfulness techniques to stay calm. Communicating openly with my team about potential challenges helps us support each other and maintain a positive work environment.

I would first understand the reasons behind the non-compliance, which could range from cost concerns to misunderstanding the regimen. I would then provide clear, patient-friendly explanations of the importance of adherence and explore potential solutions, such as setting up a medication schedule or discussing alternative, more affordable options.

I have extensive experience with various pharmacy software systems, including EPIC and MediTech. I am quick to adapt to new technologies by attending training sessions, reading manuals, and seeking feedback from colleagues. My ability to learn and integrate new systems efficiently ensures smooth operations and enhances patient care.