In my previous role, I led the development of a new medication adherence program for chronic patients. I coordinated with pharmacists, physicians, and IT to design a system that tracked patient compliance and provided real-time alerts. We successfully reduced hospital readmissions by 15% within the first year by ensuring patients received timely refills and follow-up care.

I maintain a robust compliance framework by staying updated on the latest regulations and conducting regular audits. I also ensure that all team members are trained on compliance protocols and that our programs are reviewed by legal experts. This proactive approach helps us avoid penalties and ensures patient safety.

I use a combination of quantitative and qualitative metrics to assess program effectiveness. This includes patient outcomes, adherence rates, and satisfaction surveys. I also conduct periodic reviews with stakeholders to gather feedback and make data-driven adjustments to improve program performance.

I believe in open communication and active listening. When conflicts arise, I facilitate discussions to understand each party's perspective and work towards a mutually agreeable solution. I also encourage a collaborative environment where team members feel comfortable expressing their concerns and ideas.

In my previous role, I managed a $2 million budget for a medication therapy management program. I prioritized cost-effective solutions without compromising quality, such as negotiating better rates with suppliers and optimizing resource allocation. This approach allowed us to stay within budget while achieving our program goals.