In my previous role at a community pharmacy, we encountered a situation where a prescription was incorrectly filled, leading to potential health risks. I quickly identified the discrepancy, notified the pharmacist, and worked with the patient to ensure they received the correct medication promptly. This experience honed my ability to handle urgent issues with precision and care, ensuring patient safety and operational integrity.

I prioritize tasks by assessing their urgency and impact on patient care. For instance, I ensure that prescriptions requiring immediate attention are filled first, followed by routine orders. Using a ticketing system, I track each task's status, which helps in managing workflow efficiently and reducing errors. This approach ensures that critical tasks are never overlooked and the pharmacy operates smoothly even during peak hours.

Maintaining accuracy involves a combination of careful attention to detail and utilizing technology. I double-check prescriptions against patient profiles and verify dosages with the pharmacist. Additionally, I use automated dispensing systems that provide alerts for potential drug interactions or allergies. Regular training on the latest medication guidelines and protocols also helps in minimizing errors and ensuring high standards of patient care.

I would approach the situation with empathy and a willingness to understand the customer's concerns. By actively listening and asking clarifying questions, I can identify the root cause of their dissatisfaction. Offering immediate solutions or escalating the issue to a manager if necessary, ensures that the customer feels heard and valued. My goal is to turn a negative experience into a positive one, reinforcing customer trust in our services.

I have extensive experience with various pharmacy management systems, including Epic, MediTech, and ScriptPro. These platforms have equipped me with the skills to manage inventory, process prescriptions, and generate reports efficiently. My proficiency in these systems allows me to streamline operations, reduce wait times for customers, and enhance overall pharmacy productivity. I am always eager to learn new software to stay updated with the latest technological advancements in the field.