I have over five years of experience in pharmacy operations, having worked in both retail and hospital settings. My role involved overseeing inventory management, ensuring compliance with regulatory standards, and coordinating with pharmacists and technicians to optimize workflow. I successfully implemented a new inventory system that reduced waste by 20% and improved order accuracy.

I believe in addressing conflicts promptly and openly. I encourage team members to express their concerns and work together to find a solution. For instance, when there was a disagreement about scheduling, I facilitated a meeting where everyone's needs were discussed, leading to a fair and agreed-upon schedule.

I regularly review and update our standard operating procedures to align with the latest regulations. I also conduct regular training sessions for the team and maintain detailed records of compliance activities. This proactive approach ensures that our pharmacy operates within the legal framework and minimizes risks.

I would first assess the situation to determine the cause of the increase. Then, I would allocate additional resources, such as extra staff or extended hours, to handle the surge. I would also ensure clear communication with the team about the new demands and provide support to maintain high service standards.

At my previous job, I noticed that the prescription filling process was inefficient. I introduced a new workflow that streamlined tasks and reduced the time per prescription by 15%. This not only improved customer satisfaction but also allowed the team to handle a higher volume of prescriptions without compromising on quality.