I have extensive experience working with pharmacy management systems such as Epic Willow, Cerner PharmNet, and McKesson EnterpriseRx. My role involved configuring, maintaining, and optimizing these systems to ensure seamless operations. I collaborated with pharmacy staff to troubleshoot issues, implement updates, and customize workflows to meet regulatory and operational needs. Additionally, I provided training to end-users and developed documentation to support system usage. My focus has always been on enhancing system efficiency and ensuring compliance with healthcare standards.

Ensuring data integrity and security involves implementing robust access controls, encryption, and regular audits. I adhere to HIPAA and other regulatory standards by configuring user permissions, monitoring system activity, and conducting vulnerability assessments. I also work closely with IT security teams to patch vulnerabilities and ensure compliance. Regular backups and disaster recovery plans are essential to safeguard data. By staying updated on emerging threats and best practices, I ensure pharmacy systems remain secure and reliable.

During system downtime, I prioritize minimizing disruption to pharmacy operations. I follow established incident management protocols to quickly identify and resolve issues. Communication is key—I keep pharmacy staff informed about the status and expected resolution time. If necessary, I implement contingency plans, such as manual workflows, to ensure patient care continues uninterrupted. Post-resolution, I conduct root cause analysis to prevent recurrence and update documentation to improve future response efforts.

I employ a hands-on, tailored approach to training pharmacy staff on new IT systems. I start by assessing their current knowledge and identifying gaps. Training sessions are interactive, combining demonstrations, practice exercises, and Q&A. I create user-friendly guides and videos for reference. Post-training, I provide ongoing support and gather feedback to refine the process. My goal is to ensure staff feel confident and competent using the system, which ultimately enhances efficiency and patient care.

I stay updated by attending industry conferences, participating in webinars, and completing relevant certifications. I also follow pharmacy IT forums, subscribe to industry publications, and network with peers to exchange insights. Regularly reviewing updates from software vendors and regulatory bodies ensures I remain informed about new features, compliance requirements, and emerging technologies. This proactive approach allows me to implement innovative solutions and maintain system relevance in a rapidly evolving field.