In a previous role, I encountered a customer who was upset because their prescription was delayed. I listened attentively, empathized with their frustration, and quickly checked the status of their order. I informed them of the delay's cause and assured them we were doing everything possible to expedite it. I also offered a temporary solution, such as a sample medication, to help them in the interim. This approach calmed the customer, and they appreciated my efforts to resolve the issue promptly and professionally.

I prioritize tasks based on urgency and importance. For instance, if there are prescriptions that need immediate attention due to medical necessity, I address those first. I also consider the impact of each task on customer satisfaction; tasks that directly affect customer service are prioritized higher. I maintain a to-do list and regularly update it to ensure nothing critical is overlooked. This systematic approach helps me manage my responsibilities efficiently and ensures that all customers receive timely service.

Accuracy in dispensing medications is paramount. I double-check prescriptions against the doctor's orders, verify patient information, and cross-check medication names and dosages. I also use the pharmacy's computer system to ensure all data matches and follow the 'five rights' of medication administration: the right patient, drug, dose, route, and time. Additionally, I collaborate with colleagues for a final review, which minimizes errors and ensures patient safety.

I regularly read industry publications, attend webinars, and participate in continuing education courses to stay informed about new pharmaceutical products and healthcare trends. I also engage with professional networks and follow relevant social media groups to exchange knowledge and insights. This proactive approach ensures that I am up-to-date with the latest information, which helps me provide better service to customers and make informed recommendations.

I have extensive experience with various pharmacy software systems, including managing prescription orders, inventory control, and patient databases. I am proficient in using electronic medical records (EMR) systems to access patient information and update prescription details. Additionally, I am comfortable with technology upgrades and adapt quickly to new software releases. My technical skills ensure smooth operations and efficient service delivery in a pharmacy setting.