In a previous role, I encountered a customer who was upset about a prescription error. I listened attentively, empathized with their frustration, and quickly coordinated with the pharmacist to correct the issue. I kept the customer informed throughout the process, which helped to restore their trust and satisfaction. This experience taught me the importance of active listening and effective communication in resolving customer issues.

I prioritize tasks based on urgency and importance, using tools like to-do lists and calendars to stay organized. For instance, I ensure that prescription orders are filled promptly to meet patient needs, while also managing inventory and assisting customers. This approach helps me maintain efficiency and deliver high-quality service.

I follow strict protocols, such as double-checking prescriptions against patient information and verifying dosages with the pharmacist. I also stay updated on medication guidelines and safety practices. This attention to detail minimizes errors and ensures patient safety.

I manage stress by maintaining a calm demeanor, taking deep breaths, and focusing on one task at a time. I also seek support from colleagues when needed. This approach helps me stay composed and effective under pressure.

I would start by explaining the medication's purpose, dosage, and potential side effects. I would also discuss any precautions and answer any questions they have. Using clear, simple language and visual aids if necessary, ensures they fully understand how to use their medication safely and effectively.