In my previous role, I was tasked with implementing a new protocol for administering high-risk medications. I collaborated with the pharmacy team to develop a comprehensive training program, ensuring all staff were proficient in the new procedures. We also conducted regular audits to monitor compliance and made adjustments as needed. This initiative not only improved patient safety but also streamlined our workflow, reducing errors by 20%.

I maintain my knowledge by regularly attending industry conferences, participating in continuing education courses, and subscribing to leading pharmaceutical journals. Additionally, I engage in online forums and webinars to stay informed about the latest research and best practices. This proactive approach ensures that I can provide the most up-to-date care to our patients and support my colleagues with the latest information.

I believe in a personalized approach to patient education. I take the time to explain the importance of medication adherence, discuss potential side effects, and address any concerns the patient may have. I also use visual aids and written materials to reinforce key points. For patients with complex regimens, I create detailed medication schedules and follow up with regular check-ins to monitor progress and provide additional support.

I approach conflicts with an open mind and a focus on finding a resolution that benefits the team and our patients. I encourage open communication and active listening, ensuring that all parties feel heard. By fostering a collaborative environment, I help team members understand each other's perspectives and work together to find common ground. This approach has consistently led to positive outcomes and strengthened our team dynamic.

I have extensive experience with various EHR systems, including Epic and Cerner. I am proficient in entering patient data, generating reports, and using the system to track medication histories and allergies. I also train new staff on EHR usage and troubleshoot any issues that arise. My familiarity with these systems allows me to efficiently manage patient information and support clinical decision-making.