In a previous role, I encountered a customer who was upset about a prescription delay. I listened attentively, empathized with their frustration, and quickly coordinated with the pharmacist to expedite the process. I kept the customer informed throughout, which helped to calm their concerns and resulted in a positive resolution. This experience taught me the importance of active listening and effective communication in customer service.

I prioritize accuracy by double-checking each prescription against the doctor's order, verifying patient information, and cross-referencing medication details. I also utilize the pharmacy software to ensure all data entry is correct and follow established protocols to minimize errors. Attention to detail and systematic verification are key to maintaining high accuracy standards.

I prioritize tasks based on urgency and importance, using a checklist to ensure nothing is overlooked. I also maintain open communication with my team to delegate tasks efficiently and seek assistance when needed. By staying organized and flexible, I can adapt to varying workloads and maintain productivity even during peak hours.

I regularly review industry publications, attend webinars, and participate in continuing education courses to stay informed about new medications, regulations, and best practices. Engaging with professional networks and subscribing to relevant newsletters also helps me keep abreast of the latest developments in the field.

I would first review the prescription details to identify the specific areas needing clarification. Then, I would contact the doctor's office, explain the situation, and request the necessary information. If immediate clarification is not possible, I would inform the patient about the delay and assure them that we are actively working to resolve the issue. Maintaining clear communication with both the doctor and the patient is crucial in such scenarios.