In my previous role as a cashier, I encountered a customer who was dissatisfied with a product's price. I listened to their concerns, explained the pricing policy clearly, and offered a store credit as a gesture of goodwill. This approach helped de-escalate the situation and turned a potentially negative experience into a positive one.

I maintain accuracy by double-checking each transaction, using the cash register's features to verify amounts, and keeping a tidy workspace to avoid mix-ups. Additionally, I regularly count my drawer at the start and end of shifts to ensure consistency and report any discrepancies immediately.

To manage long lines, I prioritize speed and efficiency by keeping my workspace organized, processing payments swiftly, and communicating clearly with customers about their wait time. I also assist in directing customers to less busy checkout lanes when possible, enhancing overall flow and customer satisfaction.

I handle stress by staying calm, prioritizing tasks, and focusing on one customer at a time. I also take short, mindful breaks to reset if needed. Communicating clearly with colleagues and management for support also helps manage high-pressure situations effectively.

I would upsell by identifying complementary products based on the customer's purchase, offering them in a friendly and non-intrusive manner. For example, if a customer is buying bread, I might suggest a special spread or a beverage. This approach not only increases sales but also enhances the customer's shopping experience.