In my previous role, I encountered a patient who was upset because their prescription was delayed. I listened to their concerns, empathized with their frustration, and quickly checked the status of their order. I then explained the delay, offered a temporary solution, and assured them that the issue would be resolved promptly. By maintaining a calm and professional demeanor, I was able to de-escalate the situation and ensure the patient felt heard and valued.

I prioritize tasks based on urgency and the impact on patient care. For example, I always ensure that prescriptions requiring immediate attention are filled first, followed by routine orders. I also use a checklist to keep track of tasks and deadlines, which helps me stay organized and efficient. Additionally, I communicate with my team to delegate tasks when necessary, ensuring that all responsibilities are covered and patient needs are met promptly.

Accuracy is paramount in pharmacy work. I follow a multi-step process to ensure prescriptions are filled correctly. First, I double-check the prescription details with the patient or doctor. Then, I verify the medication against the prescription, including dosage and quantity. I also use barcode scanning technology to cross-check medications. Finally, I have a colleague review the filled prescription before it is dispensed. This systematic approach minimizes errors and ensures patient safety.

I stay updated by regularly attending continuing education courses, webinars, and seminars focused on pharmacy practice and new medications. I also subscribe to industry journals and newsletters that provide updates on healthcare regulations and emerging treatments. Additionally, I participate in professional organizations and network with colleagues to share knowledge and insights. This proactive approach ensures that I am well-informed and can provide the best possible care to patients.

If a patient experiences an adverse reaction, my first priority is to ensure their safety. I would immediately stop administering the medication and notify the pharmacist. I would then gather information about the reaction, including symptoms and duration, and document it thoroughly. Next, I would consult with the pharmacist to determine the appropriate next steps, which may involve contacting the patient's doctor or providing alternative treatment options. Clear communication and prompt action are crucial in such situations to mitigate risks and protect the patient's health.