In my previous role as a Pharmacy Technician Supervisor, I managed a team of 10 technicians, ensuring efficient workflow and adherence to pharmacy protocols. I implemented a scheduling system that reduced wait times by 20% and improved patient satisfaction. My experience includes training new technicians on pharmacy software and compliance with health regulations, which enhanced team performance and accuracy.

I believe in addressing conflicts promptly and openly. I encourage team members to express their concerns in a respectful manner and facilitate discussions to find common ground. By focusing on the team's goals and the impact of their roles, I help resolve issues constructively. My approach has consistently led to improved team dynamics and productivity.

I emphasize the importance of double-checking prescriptions and using automated verification systems. Regular training sessions on error prevention and the use of barcode scanning technology have significantly reduced dispensing errors. Additionally, I conduct monthly audits to review dispensing processes and provide feedback to the team, ensuring continuous improvement in accuracy.

I regularly attend industry conferences and webinars, and I am a member of professional organizations that provide updates on new regulations and practices. I also subscribe to pharmaceutical journals and participate in online forums to stay informed. This proactive approach ensures that my team and I are always compliant and up-to-date with the latest industry standards.

During a peak flu season, we experienced a high volume of prescriptions, leading to long wait times. I addressed this by reorganizing the workflow, adding an extra technician during peak hours, and streamlining the prescription filling process. By implementing these changes, we managed to reduce wait times and maintain a high level of service quality, demonstrating my ability to adapt and lead effectively under pressure.