In my previous role, I had a client who needed specialized medical equipment. I researched local providers, verified their credentials, and arranged a meeting. I also followed up to ensure the equipment was delivered and the client was satisfied. This experience honed my ability to identify and connect clients with the right resources efficiently.

I prioritize tasks based on urgency and impact. For instance, if a client requires immediate medical attention, that takes precedence. I also consider the client's overall well-being and long-term goals. Using a task management system helps me track progress and ensure no critical needs are overlooked.

Building trust starts with active listening and empathy. I ensure clients feel heard and understood. I also maintain transparency and consistency in my actions. Regular check-ins and follow-ups demonstrate my commitment to their well-being, fostering a strong, trusting relationship.

I approach resistance with patience and understanding. I ask open-ended questions to uncover the root cause of their reluctance. Then, I provide clear, evidence-based information to address their concerns. If needed, I involve a trusted third party to help bridge the gap and facilitate acceptance.

In one instance, a client needed assistance with Medicaid enrollment. The process was intricate, requiring detailed documentation and multiple follow-ups. I meticulously gathered all necessary information, contacted relevant agencies, and persisted until the client was successfully enrolled. This experience reinforced my problem-solving skills and determination.