I have over three years of experience as a receptionist in a busy hospital radiology department. During this time, I managed patient check-ins, scheduled appointments, and handled billing inquiries. I am proficient in using EMR systems and have a strong understanding of HIPAA regulations to ensure patient confidentiality.

I maintain a calm demeanor and prioritize tasks to manage stress effectively. I communicate clearly with both patients and staff to address concerns promptly. Utilizing time management skills and staying organized helps me to navigate high-pressure situations smoothly.

I ensure accuracy by double-checking all appointment details and using a scheduling system that alerts me to any conflicts or scheduling errors. I also maintain open communication with the radiology team to confirm availability and adjust schedules as needed.

I would first empathize with the patient's frustration and apologize for the inconvenience. I would then provide an update on their expected wait time and offer options such as rescheduling if the wait is too long. Keeping the patient informed and showing concern helps to alleviate their stress.

In my previous role, I often had to manage multiple tasks simultaneously, such as answering phone calls, checking in patients, and processing payments. I organized my tasks by priority and used a checklist to ensure nothing was overlooked. This approach allowed me to maintain efficiency and accuracy.