In my previous role as a receptionist, I often had to handle multiple phone lines, schedule appointments, and assist walk-in clients simultaneously. I managed this by prioritizing tasks based on urgency and importance, using a digital calendar to keep track of appointments, and maintaining a calm demeanor to ensure each client felt attended to. This approach allowed me to efficiently manage my workload while ensuring high-quality service.

I handle confidential information by strictly adhering to company policies and procedures, ensuring that sensitive data is stored securely and accessed only by authorized personnel. Maintaining confidentiality is crucial in this role because it protects the privacy of patients and ensures trust in the practice. Any breach of confidentiality could lead to legal issues and damage the practice's reputation.

I have experience using various EHR systems, including Epic and Cerner. To ensure accuracy, I always double-check the information I enter, follow the system's validation prompts, and review the data before finalizing any entries. I also ensure that I understand the specific requirements for each type of data entry to avoid errors.

When dealing with difficult or upset patients, I first listen to their concerns without interrupting, showing empathy and understanding. I then acknowledge their feelings and explain the steps we are taking to address their issue. If necessary, I involve a supervisor or the appropriate healthcare provider to resolve the situation. My goal is to ensure the patient feels heard and that their concerns are being addressed promptly.

To ensure a welcoming and efficient check-in process, I greet patients with a friendly smile and make eye contact, offering assistance as soon as they arrive. I quickly verify their appointment details and insurance information, ensuring all necessary forms are completed. I also keep the waiting area organized and provide clear instructions to minimize any confusion. By maintaining a calm and efficient workflow, I help create a positive experience for patients from the moment they arrive.