I have extensive experience with various medical scheduling software, including Epic, Cerner, and Meditech. I am proficient in managing patient appointments, ensuring accuracy and efficiency in scheduling, and resolving any scheduling conflicts promptly. My experience has equipped me with the skills to handle high-volume scheduling demands and maintain a smooth workflow for both patients and staff.

I understand that last-minute changes are inevitable in a healthcare setting. I handle these situations by remaining calm and flexible, quickly adjusting schedules to accommodate changes. I communicate effectively with patients and staff to ensure everyone is informed and any disruptions are minimized. My priority is to maintain a high level of service and patient satisfaction despite unexpected changes.

I ensure accurate patient information by implementing a thorough verification process. This includes double-checking patient details such as name, date of birth, and insurance information during the scheduling process. I also encourage patients to review their information during the confirmation call to catch any errors early. Additionally, I stay updated on any changes in patient information management protocols to maintain accuracy.

I prioritize tasks by assessing urgency and importance. Emergency appointments and critical follow-ups take precedence. I also use a ticketing system to manage requests efficiently, ensuring that no patient is overlooked. Regular communication with the radiology team helps me stay aligned with their needs and adjust priorities accordingly. This approach ensures that all scheduling needs are met promptly and effectively.

Once, a patient needed an urgent MRI but faced scheduling difficulties due to insurance approval delays. I proactively contacted the insurance company, provided necessary documentation, and secured approval within hours. I then coordinated with the radiology team to accommodate the patient's appointment the same day. This experience reinforced my commitment to patient care and problem-solving in challenging situations.