In my previous role, I assisted a colleague who was struggling with a high-pressure project. I listened to their concerns, helped them break down the tasks into manageable steps, and provided emotional support. Together, we created a timeline and set achievable goals. By the end of the project, they felt more confident and accomplished, and their performance improved significantly.

I prioritize tasks based on urgency and impact. I start by assessing the immediate needs of each peer and categorize them into critical, important, and non-urgent tasks. I then allocate my time accordingly, ensuring that critical issues are addressed first. I also communicate my plan to the peers so they understand the timeline and feel supported throughout the process.

Building trust starts with active listening and empathy. I make sure to listen without judgment and validate their feelings. I also maintain confidentiality and demonstrate reliability by following through on my commitments. Additionally, I engage in open communication and show genuine interest in their well-being, which helps in establishing a strong rapport.

When a peer is resistant, I first try to understand the root cause of their resistance. I approach them with empathy and ask open-ended questions to uncover any underlying concerns. I then tailor my approach to address those concerns, offering support in a way that respects their autonomy. If needed, I seek guidance from a supervisor or involve a neutral third party to mediate the situation.

I stay updated by regularly attending workshops, webinars, and training sessions offered by professional organizations. I also network with colleagues and participate in peer support groups to exchange knowledge and resources. Additionally, I subscribe to newsletters and follow relevant social media channels to keep abreast of the latest developments in peer support services.