To build trust and rapport, I focus on active listening, empathy, and maintaining confidentiality. I create a safe and non-judgmental environment where peers feel comfortable sharing their thoughts. I also use open-ended questions to encourage participation and validate their experiences. Consistency and reliability in my actions further strengthen trust, as peers know they can depend on me for support.

When conflicts arise, I remain neutral and facilitate open communication. I encourage each party to express their perspective and actively listen to understand the root cause. By promoting mutual respect and finding common ground, I help the group collaboratively resolve issues. If needed, I use de-escalation techniques to ensure the discussion remains constructive and focused on solutions.

In a previous role, I worked with a peer struggling with self-confidence. I helped them break their goal into smaller, manageable steps and provided consistent encouragement. By celebrating their progress and offering constructive feedback, they gained confidence and eventually achieved their goal. This experience reinforced the importance of patience and personalized support in motivating others.

I prioritize creating an inclusive environment by setting clear ground rules that emphasize respect and open-mindedness. I actively encourage participation from all members and ensure everyone feels heard. By acknowledging and valuing diverse perspectives, I foster a sense of belonging. Additionally, I educate myself on cultural sensitivities to better support and understand the unique needs of each peer.

Active listening is central to my role as it helps me understand peers' needs, concerns, and goals. By giving my full attention, maintaining eye contact, and providing verbal affirmations, I show that I value their input. This builds trust and encourages open communication. It also allows me to identify underlying issues and provide more effective support tailored to their individual situations.