I have extensive experience managing patient records using electronic health record (EHR) systems, ensuring accuracy and compliance with HIPAA regulations. I prioritize confidentiality by maintaining secure access protocols, regularly updating records, and training staff on privacy practices. My attention to detail ensures that sensitive information is protected while facilitating seamless communication between healthcare providers and patients.

I approach scheduling conflicts with a calm and organized mindset, prioritizing patient needs and therapist availability. I use scheduling software to quickly identify alternatives and communicate changes promptly to all parties. By maintaining a flexible schedule and building buffer times, I minimize disruptions while ensuring the office runs efficiently and patients receive timely care.

I have hands-on experience verifying insurance coverage, processing claims, and resolving billing discrepancies. I ensure accuracy by cross-checking patient information, policy details, and treatment codes. My familiarity with insurance portals and billing software allows me to streamline processes, reduce errors, and ensure timely reimbursements, which contributes to the financial health of the practice.

I create a welcoming environment by greeting patients warmly, maintaining a clean and organized office space, and addressing their concerns promptly. I ensure professionalism by adhering to office protocols, communicating clearly, and respecting patient privacy. By fostering a positive atmosphere, I help patients feel comfortable and supported throughout their visit.

I use time management tools like task lists and calendars to organize my workload and prioritize urgent tasks. I break larger projects into manageable steps and delegate when appropriate. By staying proactive and maintaining open communication with colleagues, I ensure that all responsibilities are completed efficiently without compromising quality or patient care.