During my previous role, I encountered a young patient who was extremely anxious about receiving an injection. To manage this, I engaged the child in a conversation about their favorite cartoon, which helped distract and calm them. I also explained each step of the procedure in simple terms, ensuring they felt in control. This approach not only eased their anxiety but also facilitated a smoother medical process.

I prioritize tasks based on the urgency and severity of the patients' needs. For instance, if one child requires immediate medical attention, I address that first. Simultaneously, I ensure other patients feel attended to by checking in with them regularly. Using a checklist helps me track each patient's needs and progress, ensuring no essential care is overlooked.

I use age-appropriate language and visual aids to explain procedures to children, making them feel involved and less anxious. For parents, I maintain open, clear communication, providing detailed updates on their child's condition and treatment plan. Active listening and empathy are key in addressing their concerns and building trust.

I first try to understand the reasons behind the non-compliance, whether it's fear, discomfort, or misunderstanding. I then work with the healthcare team to develop a more engaging and child-friendly approach to the treatment. Using positive reinforcement and involving the child in decision-making can increase their compliance and cooperation.

I have hands-on experience with various pediatric medical equipment such as pediatric-sized blood pressure cuffs, infant incubators, and pulse oximeters. I am also familiar with electronic health records systems tailored for pediatric care, which helps in accurately documenting and monitoring patient progress.