I have over three years of experience operating PBX systems, including handling inbound and outbound calls, managing voicemail systems, and routing calls to appropriate departments. I am proficient in using both traditional and modern PBX systems, ensuring smooth communication flow. My role required troubleshooting minor technical issues and maintaining accurate call logs, which helped improve overall efficiency.

During peak hours, I prioritize calls based on urgency and ensure efficient call routing to minimize wait times. I remain calm under pressure, use call queuing systems effectively, and provide clear instructions to callers. My ability to multitask and stay organized helps me manage high call volumes without compromising service quality.

Once, a caller was frustrated due to a misrouted call. I listened patiently, apologized for the inconvenience, and quickly transferred them to the correct department. I followed up to ensure their issue was resolved. This experience taught me the importance of empathy, active listening, and prompt problem-solving in maintaining customer satisfaction.

I strictly adhere to company policies and protocols to maintain confidentiality. I avoid discussing sensitive information in public areas, use secure systems for data storage, and verify caller identities before sharing details. My attention to detail and commitment to privacy ensure that sensitive information remains protected at all times.

I use tools like call logs, reminders, and task lists to stay organized. Prioritizing tasks, maintaining a clean workspace, and setting daily goals help me manage my workload efficiently. I also communicate effectively with colleagues to ensure smooth operations, which is crucial in a fast-paced environment like a PBX/telephone operator role.