I have over five years of experience working with various PBX systems, including Avaya, Cisco, and Mitel. I am proficient in handling multiple lines, transferring calls, and managing voicemail systems. My experience also includes troubleshooting common issues, such as call routing problems and system malfunctions, ensuring minimal disruption to the communication flow.

I remain calm and prioritize calls based on urgency and importance. I use efficient call management techniques, such as queue prioritization and call forwarding, to ensure that all callers receive prompt attention. Additionally, I communicate clearly with both internal staff and external callers to manage expectations and maintain a professional demeanor.

I maintain a thorough understanding of the company's organizational structure and departmental functions to ensure accurate call routing. I also keep an updated directory of employee extensions and frequently used numbers. For information dissemination, I follow established protocols and verify the accuracy of the information before providing it to callers.

I regularly attend industry webinars, workshops, and training sessions to stay informed about the latest advancements in PBX technology. I also subscribe to relevant industry publications and participate in online forums to exchange knowledge and best practices with other professionals in the field.

During a company-wide meeting, the main conference line experienced technical difficulties. I quickly identified the issue and, despite not being the technical support, I provided step-by-step guidance to the IT team over the phone, allowing them to resolve the issue within minutes. This ensured that the meeting could proceed without further interruption and demonstrated my proactive problem-solving skills.