In my previous role, I encountered a situation where a patient became agitated during transport due to anxiety. I maintained a calm demeanor and communicated with the patient, assuring them that everything was under control. I explained each step of the process to them, which helped to ease their anxiety. Additionally, I coordinated with the nursing staff to ensure that the patient's needs were met promptly, which significantly improved the situation.

I prioritize tasks based on the urgency and condition of the patients. For instance, if a patient requires immediate attention due to a medical condition, I ensure they are transported first. I also consider the distance between pick-up and drop-off points to optimize efficiency. Using a checklist helps me to systematically address each patient's needs without compromising on care or safety.

Ensuring patient comfort involves several strategies, including maintaining a clean and comfortable transport environment, adjusting the temperature according to the patient's preference, and providing blankets or pillows if needed. I also engage in friendly conversation to distract the patient from any discomfort and regularly check in with them to ensure their needs are being met.

Effective communication is key in my role. I ensure clear and respectful communication with patients, explaining procedures and listening to their concerns. With healthcare staff, I maintain professional communication, providing updates on the patient's status and coordinating care transitions. I also use communication tools like radios or phones to keep everyone informed and to address any immediate needs.

I have experience with various medical equipment, including wheelchairs, stretchers, and portable oxygen tanks. I ensure proper use by regularly checking equipment functionality and following safety protocols. I also receive ongoing training to stay updated on new equipment and techniques. This helps me to maintain patient safety and comfort during transport.