In my previous role, I encountered a patient who was struggling to understand their treatment options due to conflicting information from various healthcare providers. I coordinated a multi-disciplinary meeting to clarify the patient's diagnosis and treatment plan. By facilitating clear communication among the team and providing the patient with a comprehensive summary, I helped them make an informed decision about their care.

I prioritize tasks based on urgency and the potential impact on patient outcomes. For instance, I immediately address issues that could lead to adverse health events or significant delays in care. I also use tools like task management software to track and update patient cases, ensuring that no critical tasks are overlooked.

I believe in active listening and empathy as key strategies for effective communication. I also ensure that I use clear, jargon-free language and check for understanding. Additionally, I familiarize myself with cultural nuances and healthcare beliefs specific to the patient's background to tailor my communication approach accordingly.

I manage stress by maintaining a structured approach to my work, setting realistic goals, and taking short breaks when needed. I also engage in regular self-care activities and seek support from colleagues and supervisors when facing particularly challenging situations.

In a previous role, I worked with a team of nurses, doctors, and social workers to develop a streamlined referral process for patients needing specialized care. By standardizing the referral forms and timelines, we reduced the wait time for patients and improved their overall experience and health outcomes.