In my previous role, I encountered a situation where a patient's family member was very upset due to long wait times. I approached the situation with empathy and patience, listening to their concerns and providing regular updates on the delay. I also coordinated with the medical staff to expedite the process where possible. By maintaining a calm demeanor and showing genuine concern, I was able to de-escalate the situation and ensure the family felt heard and supported.

I prioritize tasks based on urgency and impact on patient care. I use tools like to-do lists and calendars to keep track of deadlines and appointments. For instance, if there's an emergency case, I prioritize that over routine tasks. I also communicate with my team and supervisors to ensure that critical tasks are addressed promptly. This approach helps me manage my workload efficiently and ensures that patient needs are met in a timely manner.

Effective communication is key in my role. I use clear and concise language, whether in person, over the phone, or via email. I also confirm understanding by summarizing important points and asking for confirmation. Additionally, I maintain detailed records of all communications to ensure continuity and accuracy. This helps in avoiding misunderstandings and ensures that all parties are on the same page regarding patient care and scheduling.

I manage stress by staying organized and maintaining a proactive approach. I take short breaks when needed to clear my mind and refocus. I also rely on my team for support and delegate tasks when appropriate. By staying calm and rational, I can make better decisions even under pressure. Regular communication with colleagues and supervisors also helps in managing stress and ensuring that we collectively address challenges effectively.

In my previous role as a Patient Service Coordinator, I implemented a feedback system where patients could easily share their experiences. By analyzing this feedback, I identified areas for improvement, such as clearer pre-appointment instructions and more responsive scheduling. I also ensured that patient concerns were addressed promptly by the relevant departments. These efforts led to a noticeable increase in patient satisfaction scores and improved overall patient experience.