In my previous role, a patient became upset due to a long wait time. I remained calm, listened to their concerns, and explained the reasons for the delay. I then offered them a complimentary beverage and updated them on their estimated wait time. By showing empathy and providing clear communication, I was able to de-escalate the situation and restore their confidence in our service.

I prioritize tasks by assessing the urgency and impact of each request. For example, I ensure that critical tasks, such as assisting patients with immediate needs or resolving technical issues, are addressed first. I also use tools like checklists and time management techniques to stay organized and efficient.

I have experience with EHR systems like Epic and Cerner, as well as scheduling software like NextGen. I am proficient in entering patient data, managing appointments, and generating reports. I also stay updated on new software features to improve efficiency and accuracy.

I strictly adhere to HIPAA guidelines by safeguarding patient information at all times. I use secure methods for data entry and storage, avoid discussing sensitive details in public areas, and report any potential breaches immediately. I also ensure that all team members are trained on HIPAA compliance.

I greet patients with a friendly demeanor and ensure they feel comfortable by addressing their concerns promptly. I also maintain a clean and organized workspace and assist colleagues to ensure a smooth workflow. By fostering a positive atmosphere, I aim to enhance the overall patient experience.