In my previous role, I encountered a patient who was very anxious about their procedure. I took the time to listen to their concerns, explained the process in detail, and reassured them by sharing positive outcomes from similar cases. I also involved the nurse to provide additional support. By being patient and empathetic, I was able to calm the patient and ensure they felt comfortable before the procedure.

I prioritize tasks based on urgency and the impact on patient care. For example, if a patient needs immediate assistance, I address that first. I also use a checklist to ensure I don't miss any important tasks. By organizing my day this way, I can maintain efficiency and provide the best possible service to patients.

I find that taking short breaks to breathe deeply and refocus helps me manage stress. I also try to maintain a sense of humor and surround myself with supportive colleagues. Additionally, I remind myself of the positive impact I have on patients' lives, which helps me stay motivated and upbeat.

I follow all protocols for handling patient information, including double-checking details before submitting any documentation. I also ensure that I am familiar with the hospital's policies on data protection and confidentiality. By being meticulous and adhering to these guidelines, I can maintain the accuracy and security of patient information.

I have experience using various EHR systems, including Epic and Cerner. I am proficient in entering patient data, scheduling appointments, and generating reports. I also understand the importance of maintaining accurate and up-to-date records to ensure continuity of care. My experience with these systems has equipped me with the skills needed to efficiently manage patient information.