I have extensive experience with various scheduling software, including Epic and Cerner. I ensure efficient appointment management by prioritizing urgent cases, coordinating with healthcare providers for availability, and maintaining a clear communication channel with patients. This approach helps in reducing wait times and improving patient satisfaction.

I handle scheduling conflicts by having a flexible approach and maintaining a backup plan. For last-minute changes, I promptly communicate with all involved parties, reschedule appointments if necessary, and ensure minimal disruption to the workflow. My goal is to maintain a smooth and organized schedule while accommodating unexpected changes.

I employ multiple communication strategies, including email, phone calls, and text reminders, to keep patients and healthcare staff informed. I also use a centralized system to track all communications and follow-ups, ensuring that no messages are missed. This proactive approach helps in maintaining clear and timely communication, which is crucial for effective scheduling.

I prioritize tasks based on urgency and the complexity of the requests. I categorize appointments into immediate, routine, and elective, and allocate my time accordingly. I also use a task management tool to keep track of all requests and ensure that critical tasks are addressed promptly. This systematic approach helps me manage a high volume of requests efficiently.

Once, I encountered a situation where a critical patient needed an immediate appointment, but all slots were booked. I quickly coordinated with the healthcare team, identified a gap in the schedule, and rearranged a few appointments to accommodate the urgent case. This required effective communication and quick decision-making, ultimately ensuring the patient received timely care.