I have extensive experience with various scheduling software, including Epic, Cerner, and AthenaHealth. I've used these tools to manage complex schedules, ensuring accuracy and efficiency. My proficiency allows me to quickly adapt to new systems, ensuring minimal disruption to patient care and clinic operations.

I prioritize clear communication and flexibility. When faced with last-minute changes, I promptly notify all relevant parties, update the schedule, and attempt to fill the vacancy if possible. My approach minimizes disruptions and maintains a smooth workflow, ensuring patient satisfaction and efficient use of healthcare resources.

I employ a combination of proactive scheduling and regular monitoring. This includes setting realistic appointment durations, staggering appointment times, and regularly reviewing scheduling patterns to identify and address any inefficiencies. By doing so, I ensure that the clinic operates smoothly and patients are seen promptly.

I prioritize tasks based on urgency and impact. Urgent patient needs and critical schedule adjustments take precedence. I also leverage time management techniques, such as batching similar tasks, to enhance efficiency. This ensures that all tasks are completed promptly, without compromising the quality of patient care.

In a previous role, I encountered a scheduling conflict where two patients needed the same specialist at the same time. I resolved this by coordinating with the specialist to extend their hours and reallocating other appointments to free up time. This approach maintained patient satisfaction and ensured the specialist's schedule remained balanced.