I have extensive experience with various patient registration systems, including Epic, Cerner, and Meditech. In my previous role, I was responsible for training new staff on the use of these systems and ensuring data accuracy. I am proficient in data entry, patient scheduling, and insurance verification, which are crucial for maintaining efficient patient flow and accurate records.

I remain calm and focused during high-stress situations by prioritizing tasks and communicating effectively with my team. I ensure that I am well-prepared by reviewing schedules and patient information in advance. If issues arise, I address them promptly and seek assistance from colleagues if necessary, maintaining a positive attitude to keep the environment productive and supportive.

I strictly adhere to HIPAA regulations and hospital policies to ensure patient confidentiality. I use secure login credentials, lock my workstation when away, and only discuss patient information in designated areas. Additionally, I educate patients about their rights to privacy and ensure that their personal data is handled with the utmost care and respect.

I listen attentively to patient complaints or concerns, ensuring they feel heard and understood. I then address their issues promptly, providing clear explanations and seeking solutions within my scope of responsibility. If necessary, I escalate the matter to a supervisor or relevant department. My goal is to resolve issues efficiently while maintaining a compassionate and professional demeanor.

When our hospital transitioned to a new patient registration system, I took the initiative to attend training sessions and study the system's manual. I also collaborated with the IT team to resolve any technical issues and shared my learnings with colleagues to facilitate a smooth transition. This proactive approach ensured minimal disruption to patient services and quick mastery of the new system.