I have extensive experience with various patient registration systems, including Epic, Cerner, and Meditech. In my previous role, I was responsible for training new staff on the use of these systems, ensuring they understood the workflow from patient check-in to data entry. I am proficient in handling patient demographics, insurance verification, and ensuring compliance with HIPAA regulations.

During peak times, I prioritize tasks by urgency and importance, ensuring that critical tasks like insurance verification and patient identification are completed first. I maintain a calm demeanor and communicate clearly with both patients and colleagues to manage expectations and reduce stress. Effective time management and the ability to delegate tasks when necessary help me maintain efficiency and composure.

I double-check all data entries for accuracy, using both visual inspection and system validation checks. I also ensure that I fully understand the patient's information by asking clarifying questions when necessary. Implementing regular audits of my work and staying updated on best practices in data entry help maintain high accuracy levels.

I approach such situations with empathy and patience, listening carefully to the patient's concerns. I explain the registration process clearly and step-by-step, ensuring they understand each part of the process. Offering reassurance and options for additional support if needed helps to alleviate their stress and build trust.

In a previous role, I encountered a patient with a complex insurance scenario involving multiple providers and coverage gaps. I contacted the insurance company directly to clarify coverage details and negotiated a temporary coverage plan. I kept the patient informed throughout the process, ensuring they understood their financial responsibilities and felt supported.