In my previous role, I managed patient intake by verifying insurance details, collecting medical histories, and scheduling appointments. I utilized electronic health records (EHR) systems to ensure data accuracy and streamlined workflows. By maintaining clear communication with patients and healthcare providers, I minimized errors and ensured timely processing. My focus on organization and attention to detail allowed me to handle high volumes of referrals efficiently while maintaining compliance with HIPAA regulations.

When a referral is denied or delayed, I first investigate the reason, such as insurance issues or missing documentation. I then communicate clearly with the patient, explaining the situation and next steps. I collaborate with providers and insurance companies to resolve the issue promptly. If necessary, I explore alternative solutions, such as finding in-network providers or appealing the denial. My goal is to ensure patients receive timely care while maintaining transparency and empathy throughout the process.

To manage high referral volumes, I prioritize tasks based on urgency and complexity. I use EHR systems to track progress and set reminders for follow-ups. I also maintain open communication with patients and providers to address concerns quickly. By staying organized and proactive, I ensure no referral is overlooked. Additionally, I regularly review processes to identify areas for improvement, such as automating repetitive tasks, which helps maintain efficiency and quality service.

I ensure HIPAA compliance by strictly adhering to privacy protocols, such as securing patient information in EHR systems and using encrypted communication methods. I only share information on a need-to-know basis and verify identities before disclosing details. Regular training on privacy regulations keeps me updated on best practices. Additionally, I conduct periodic audits of my processes to identify and address potential vulnerabilities, ensuring patient confidentiality is always maintained.

I build rapport by actively listening to patients’ concerns and showing empathy for their situation. I explain the referral process clearly and provide realistic timelines to manage expectations. If a patient is frustrated, I remain calm and patient, offering solutions to address their concerns. By maintaining a positive and professional demeanor, I help alleviate their anxiety and build trust, ensuring they feel supported throughout the process.