In my previous role as a front desk coordinator, I encountered a situation where a patient was extremely upset due to a long wait time. I calmly listened to their concerns, apologized for the inconvenience, and provided them with an update on their wait time. I also offered a complimentary beverage and informed them of our efforts to improve scheduling efficiency. This approach helped de-escalate the situation and the patient left with a more positive impression of our service.

I prioritize tasks based on urgency and the patient's needs. For instance, I ensure that emergency cases are attended to immediately, followed by patients with appointments. I use a ticketing system to manage patient flow and maintain clear communication with the healthcare team to coordinate care efficiently. This method ensures that no patient is overlooked and all urgent matters are addressed promptly.

I believe in maintaining a positive attitude and using active listening skills to understand and address patient concerns. I also ensure that my body language and tone of voice are calm and reassuring. Regular breaks and team support are crucial to manage stress levels. By fostering a collaborative environment, we can collectively handle high-stress situations more effectively.

I would first listen attentively to the patient's concerns without interrupting, ensuring they feel heard. I would then apologize for any inconvenience caused and offer a solution or escalate the issue to a supervisor if necessary. My goal is to resolve the issue promptly and ensure the patient feels valued and understood, which can turn a negative experience into a positive one.

In my previous role, I used EMR software to manage patient records and appointments. I ensured data accuracy by double-checking all entries and following established protocols for data input. Regular training sessions and staying updated with software updates also helped maintain high accuracy levels. I understand the importance of precise data for patient care and operational efficiency.