In my previous role, a patient became upset due to a long wait time. I remained calm, listened to their concerns, and explained the situation, assuring them that I would inform the staff. I then followed up to ensure their issue was resolved, which helped de-escalate the situation and maintain a positive experience for the patient.

I prioritize tasks by assessing urgency and importance. For example, I ensure that emergency cases or urgent appointments are handled first, followed by routine check-ins. I also use tools like a to-do list or scheduling software to stay organized and manage time effectively.

I would politely inform the patient about the missing or incorrect information and guide them through the process of updating it. If they are unsure, I would offer to contact the insurance company on their behalf to verify details. My goal is to ensure accurate records while maintaining a supportive and patient-friendly approach.

I strictly adhere to HIPAA guidelines by ensuring that patient information is stored securely and only shared with authorized personnel. I also maintain a professional demeanor and avoid discussing sensitive details in public areas. Regular training and awareness of updates to HIPAA regulations help me stay compliant.

I use a systematic approach to manage multiple tasks. For phone calls, I prioritize urgent matters and use call-waiting features to handle interruptions. For in-person inquiries, I acknowledge visitors promptly, provide updates on their status, and delegate tasks when necessary to ensure no one feels neglected.