In my previous role as a Patient Placement Assistant, I encountered a situation where multiple patients needed immediate attention. I quickly assessed the urgency of each case, prioritized based on medical need, and efficiently coordinated with the nursing staff to ensure timely placement. This experience honed my ability to multitask and make quick, informed decisions under pressure.

I approach such situations with empathy and active listening. I acknowledge their concerns, validate their feelings, and provide clear, concise information to reassure them. By maintaining a calm and supportive demeanor, I help to de-escalate the situation and build trust, ensuring that the patient feels heard and understood.

I have extensive experience with various EHR systems, including Epic and Cerner. I am proficient in entering patient information, updating medical records, and ensuring data accuracy. My familiarity with these systems allows me to efficiently manage patient placement and coordinate with healthcare providers, ensuring seamless communication and care delivery.

I strictly adhere to HIPAA guidelines by limiting access to patient information to only those who need it for their job duties. I use secure methods for data transmission and storage, and I am vigilant about identifying and addressing any potential breaches. My commitment to patient confidentiality is unwavering, and I continuously educate myself on the latest HIPAA requirements.

In such cases, I would first communicate with the patient and their family to understand their preferences and concerns. I would then provide a detailed explanation of the available options, highlighting the benefits and drawbacks of each. By fostering open communication and addressing any reservations, I aim to reach a consensus that ensures the patient's needs are met while adhering to the facility's guidelines.