I have extensive experience with various patient billing systems, including Epic and Cerner. To ensure accuracy, I meticulously review each invoice for errors, cross-reference with patient records, and follow up on any discrepancies. I also utilize automated tools to flag potential issues before they become problems, ensuring timely and accurate payments.

When handling patient inquiries, I prioritize clear and empathetic communication. I thoroughly explain the charges, provide itemized statements, and offer payment plan options if needed. For disputes, I investigate the issue, gather relevant documentation, and work with the patient to find a mutually agreeable resolution. My goal is to maintain patient trust and satisfaction.

Ensuring compliance with HIPAA is paramount. I regularly review and update my knowledge of HIPAA regulations and attend relevant training sessions. I also implement strict data security measures, such as encrypting sensitive information and limiting access to authorized personnel. Additionally, I document all patient interactions to maintain a clear audit trail.

I prioritize tasks based on urgency and impact, using tools like task lists and calendars to stay organized. I also break down larger projects into manageable steps and set realistic deadlines. Regular communication with my team helps me stay on top of shifting priorities and ensures that critical tasks are never overlooked.

One challenging situation involved a patient who disputed a large bill due to a coding error. I immediately investigated the issue, corrected the coding, and provided a revised statement. I also offered a payment plan to ease the financial burden. By maintaining open communication and demonstrating empathy, I was able to resolve the dispute and retain the patient's trust.