In a previous role, I encountered a patient who was upset due to a long wait time. I listened to their concerns, acknowledged their frustration, and provided them with updates on their status. I also offered them water and explained the reasons for the delay, which helped to calm them down. By showing empathy and keeping them informed, I was able to turn a potentially negative interaction into a positive one.

I prioritize tasks based on urgency and importance. I start by identifying tasks that are time-sensitive or critical to patient care, such as preparing medical records or assisting with patient transfers. I then allocate my time to less urgent tasks, ensuring that I meet all deadlines. I also use a to-do list and set daily goals to stay organized and focused.

I have experience using various EHR systems, including Epic and Cerner. I am proficient in entering patient information, scheduling appointments, and generating reports. I also understand the importance of maintaining patient confidentiality and ensuring that all data is entered accurately. My experience with EHR systems has allowed me to streamline administrative tasks and improve patient care.

I ensure accuracy by double-checking all patient information before submitting it. I also follow established protocols for data entry and document management. Additionally, I stay updated on any changes to policies or procedures that may affect how patient information is handled. By being meticulous and thorough, I can help prevent errors and maintain the integrity of patient records.

I believe in open communication and collaboration when working as part of a healthcare team. I actively listen to my colleagues' input and share my own ideas to contribute to the team's goals. I also understand the importance of being flexible and adaptable, as healthcare environments can be unpredictable. By fostering a positive and supportive team dynamic, I can help ensure that we provide the best possible care to our patients.