In a previous role, I encountered a patient who was upset due to a long wait time. I listened to their concerns, acknowledged their frustration, and provided them with an update on their status. I also offered them water and assured them that their well-being was our priority. By maintaining a calm and empathetic demeanor, I was able to de-escalate the situation and ensure the patient felt heard and valued.

I prioritize tasks by assessing their urgency and importance. I start with tasks that are time-sensitive or critical to patient care, such as scheduling appointments or updating medical records. I then move on to less urgent tasks, ensuring that everything is completed efficiently. I also use tools like to-do lists and calendars to stay organized and track my progress.

I ensure accuracy by double-checking all information before finalizing any entries. I also follow the protocol of reading back any critical details to the patient or their family to confirm accuracy. Additionally, I stay updated on any changes in the system or new procedures to maintain high standards of data entry.

If I noticed a discrepancy in a patient's record, I would first verify the information with the patient or their family to confirm the correct details. If the discrepancy cannot be resolved immediately, I would escalate the issue to the appropriate healthcare professional for further investigation. Ensuring the accuracy of patient records is crucial for their care and safety.

I maintain confidentiality by strictly adhering to HIPAA guidelines and ensuring that patient information is only accessed when necessary for their care. I also keep all physical and digital records secure and limit access to authorized personnel. Regular training on data protection policies helps me stay vigilant in safeguarding patient information.