I have over five years of experience in patient care coordination, primarily in dental and medical settings. I've managed patient appointments, ensured seamless communication between patients and healthcare providers, and coordinated post-operative care for implant procedures. My role involves understanding patient needs, scheduling follow-ups, and addressing any concerns to ensure a smooth recovery process. I'm adept at using EMR systems to track patient progress and maintain detailed records.

When addressing patient concerns or complaints, I prioritize active listening and empathy. I ensure patients feel heard and understood, then work to resolve their issues promptly and effectively. I collaborate with the healthcare team to find solutions and keep the patient informed throughout the process. My goal is to maintain a positive patient experience and build trust in our care services.

To ensure timely follow-up with patients, I utilize a combination of automated reminders and personal follow-ups. I set up appointment reminders via text or email and make personal calls to confirm appointments. Additionally, I maintain a detailed schedule and use EMR systems to track patient progress and upcoming appointments. This proactive approach helps me stay on top of patient needs and ensures continuity of care.

I stay updated with the latest advancements in implant care through continuous education and professional development. I regularly attend webinars, workshops, and conferences focused on dental implants and patient care. Additionally, I subscribe to industry journals and participate in online forums to stay informed about new techniques, materials, and best practices. This knowledge helps me provide the best possible care to our patients.

In my previous role, I encountered a situation where a patient was experiencing complications post-implant surgery. The patient was anxious and frustrated, and communication with the healthcare team was strained. I addressed the situation by first calming the patient, then coordinating a meeting with the surgical team to discuss the issue. We devised a new care plan, kept the patient informed, and provided additional support. This approach helped resolve the issue and improved the patient's trust in our care.