I have extensive experience with various healthcare billing systems, including Epic and Cerner. In my previous role, I managed billing for over 500 patients, ensuring accurate and timely processing of claims. I am proficient in navigating complex billing scenarios and resolving discrepancies to optimize revenue cycle management.

I approach patient inquiries with empathy and clarity. I first listen to their concerns, then provide detailed explanations of charges, insurance coverage, and payment options. I also guide them through financial assistance programs if applicable, ensuring they understand their financial responsibilities and feel supported throughout the process.

I focus on proactive communication and education. By clearly explaining billing procedures and payment plans upfront, I help patients understand their financial obligations. I also utilize payment automation tools to streamline the collection process and offer flexible payment options to accommodate different financial situations.

I stay updated on the latest healthcare financial regulations and ensure all billing practices adhere to them. I conduct regular audits of billing processes to identify and address any non-compliance issues. Additionally, I provide training to staff on regulatory changes to maintain a compliant and efficient financial operation.

In a previous role, I encountered a patient with a high out-of-pocket expense due to insurance limitations. I worked with the patient to understand their financial constraints and explored alternative payment plans. By coordinating with the insurance company and our financial assistance department, I reduced their burden and ensured they received the necessary care without financial distress.