I have over five years of experience in patient financial services, including three years as a team leader. I have successfully managed billing processes, resolved insurance claims issues, and improved patient payment collections by 20%. My role involved training and mentoring team members, ensuring compliance with healthcare regulations, and implementing new software to streamline financial operations.

I believe in addressing conflicts promptly and transparently. I encourage open communication and active listening to understand each team member's perspective. By facilitating constructive dialogue, I help resolve disagreements amicably. If necessary, I involve HR for mediation. My goal is to maintain a positive and collaborative team environment.

I focus on proactive communication with patients regarding their financial responsibilities. This includes sending detailed billing statements, offering payment plan options, and following up on overdue accounts. Additionally, I ensure that our team is well-trained in insurance verification and billing accuracy to minimize denials and improve cash flow.

I stay updated on the latest healthcare regulations and ensure that my team is trained accordingly. Regular audits and reviews of our processes help identify and address any compliance gaps. I also collaborate with legal and compliance departments to implement necessary changes and maintain adherence to all relevant laws and standards.

During a system outage, I had to manage a high-stress situation where patient billing data was inaccessible. I quickly organized a manual backup system, coordinated with IT to resolve the issue, and ensured continuous communication with patients and staff. My priority was to minimize disruption and maintain patient trust while the system was restored.