I have extensive experience with insurance billing and coding, having worked in a healthcare billing department for the past three years. I am proficient in using various billing software and understand the complexities of both private and public insurance plans. My role involved ensuring accurate coding for claims, processing payments, and resolving any billing discrepancies to maintain financial integrity.

Handling sensitive patient information requires strict adherence to privacy policies and regulations, such as HIPAA. I ensure that all data is stored securely and accessed only by authorized personnel. I am trained in data protection and always use encrypted communication channels when discussing or transferring patient information to maintain confidentiality.

To manage high volumes of financial transactions, I prioritize tasks based on urgency and deadlines. I utilize efficient tracking systems to monitor the status of each transaction and employ batch processing for repetitive tasks to save time. Regular communication with the team ensures smooth workflow and timely resolution of any issues that arise.

In such situations, I first listen to the patient's concerns and review the billing details to understand the dispute. I then provide clear explanations of the charges and explore possible billing errors or insurance coverage issues. If necessary, I collaborate with the insurance team to resolve the matter and keep the patient informed throughout the process to ensure transparency and satisfaction.

In my previous role, I noticed that the manual reconciliation of insurance payments was time-consuming and prone to errors. I proposed and implemented an automated reconciliation system that significantly reduced processing time and improved accuracy. This change not only enhanced efficiency but also freed up staff time for more strategic tasks, leading to better financial management.