In my previous role, I identified inefficiencies in our customer service ticketing system, which led to delayed responses. I proposed a new workflow that integrated automation tools, reducing response times by 30%. This initiative not only improved customer satisfaction but also freed up team resources for more complex issues.

I prioritize projects based on their potential impact and feasibility. For example, I would assess which initiatives can deliver the highest ROI with the least amount of resources. I also consider stakeholder input and organizational goals to ensure alignment with strategic objectives.

I utilize tools like Lean, Six Sigma, and process mapping software to identify bottlenecks and inefficiencies. For instance, I used Six Sigma to reduce defects in a manufacturing process by 25%, which improved overall productivity and reduced waste.

I ensure stakeholder engagement by involving them early in the process, gathering their input, and addressing their concerns. For example, during a recent project, I held workshops with cross-functional teams to co-create solutions, which increased buy-in and ensured the new process met everyone's needs.

I measure success through key performance indicators (KPIs) such as efficiency gains, cost reductions, and customer satisfaction scores. For example, after implementing a new inventory management system, we saw a 20% reduction in stockouts and a 15% increase in on-time deliveries.