I have extensive experience in patient billing and insurance claims, having worked in healthcare finance for over five years. I am proficient in navigating complex insurance policies and have successfully resolved numerous claims disputes, ensuring timely and accurate payments. My background includes managing patient accounts, coordinating with insurance providers, and educating patients on their financial responsibilities.

In a fast-paced environment, I prioritize tasks by assessing their urgency and impact on patient care and financial outcomes. I use tools like task management software to track deadlines and set daily goals. By focusing on high-priority issues first and delegating where appropriate, I ensure efficient workflow and timely resolution of financial matters.

Effective communication with patients involves clear, empathetic, and transparent explanations of their financial responsibilities. I use plain language to avoid confusion and provide written summaries of costs and payment options. Additionally, I offer multiple payment plan alternatives and assist patients in understanding insurance benefits, aiming to alleviate their financial stress and foster trust.

Handling conflicts involves active listening and a patient-centered approach. I address concerns by providing detailed explanations of charges, offering documentation, and exploring potential adjustments or payment plans. By maintaining a calm and respectful demeanor, I aim to resolve misunderstandings amicably and ensure patients feel heard and supported.

In a previous role, I encountered a situation where a patient was disputing a significant bill due to a perceived error in charges. I thoroughly reviewed the account, identified the discrepancy, and worked with the billing department to correct it. I then communicated the resolution to the patient, providing a detailed explanation and apology. This approach not only resolved the issue but also strengthened the patient's trust in our services.