I have extensive experience with various healthcare billing systems, including Epic, Cerner, and Meditech. In my previous role, I was responsible for managing patient accounts, ensuring accurate billing, and resolving any billing discrepancies. I am proficient in navigating these systems to efficiently process claims and follow up on unpaid balances, which has significantly contributed to reducing the accounts receivable days for the facilities I've worked with.

Handling sensitive patient financial information requires strict adherence to privacy policies and regulations, such as HIPAA. I ensure that all data is stored securely and accessed only by authorized personnel. I also maintain thorough documentation and logs of all transactions and communications related to patient accounts to ensure transparency and accountability. My approach ensures both the privacy and the integrity of patient financial information.

To improve patient payment collections, I implement a proactive approach by clearly communicating payment expectations and options to patients upfront. I also utilize payment plan strategies that are tailored to the patient's financial situation, making it easier for them to manage their healthcare expenses. Additionally, I follow up promptly on unpaid balances and negotiate settlements when necessary, which has led to a significant increase in collections efficiency.

In a high-volume environment, I prioritize tasks based on urgency and impact. I start by addressing any immediate issues that could affect patient care or financial outcomes, such as overdue accounts or denied claims. I then organize my tasks using a to-do list and prioritize them based on deadlines and importance. Regularly updating and reviewing my task list helps me stay on top of my responsibilities and ensures that critical tasks are never overlooked.

In a previous role, I encountered a patient who was facing significant financial hardship due to an unexpected medical procedure. The patient was unable to pay the full amount upfront. I worked with the patient to understand their financial situation and negotiated a flexible payment plan that aligned with their budget. I also collaborated with the billing department to adjust the charges where possible, ensuring the patient could manage their healthcare expenses without undue financial stress.