In a previous role, I encountered a patient who had been overcharged due to a coding error. I reviewed the charges, identified the discrepancy, and worked with the billing department to correct the error. I then communicated the resolution to the patient, ensuring they understood the process and felt confident in our services. This experience honed my ability to navigate complex billing systems and maintain patient trust.

I prioritize tasks by assessing the urgency and impact on patient care. For instance, I address issues that could lead to delayed treatment or financial hardship immediately. I also use tools like task lists and calendars to organize my workflow, ensuring that no patient is overlooked. This approach helps me maintain efficiency and deliver timely support to all patients.

I believe in clear, compassionate communication. I start by explaining the billing process in simple terms, using visual aids if necessary. I then discuss the patient's financial responsibilities, including insurance coverage and out-of-pocket costs. I also provide resources like financial assistance programs and payment plans to help them manage their expenses. This approach empowers patients to make informed decisions and reduces anxiety.

When a patient is upset, I first listen actively to understand their concerns. I then validate their feelings and explain the billing process, addressing any misunderstandings. If there's an error, I work to correct it promptly. If the charges are accurate, I provide options like payment plans or financial assistance. My goal is to resolve the issue while maintaining the patient's trust and satisfaction.

I have extensive experience with insurance verification and authorization processes. I ensure that all patient information is accurate and up-to-date, and I verify coverage with insurance providers. I also handle pre-authorizations for treatments and procedures, working closely with healthcare providers to ensure that all necessary documentation is submitted. This proactive approach helps prevent billing issues and ensures that patients receive the care they need without unexpected financial burdens.