I have extensive experience with various patient billing systems, including Epic, Cerner, and Meditech. My role involved managing patient accounts, ensuring accurate billing, and resolving billing discrepancies. I am proficient in navigating these systems to efficiently handle insurance verifications, pre-authorizations, and claims processing, which has significantly improved financial outcomes and patient satisfaction.

I handle sensitive patient information with the utmost confidentiality and adhere to HIPAA regulations. I ensure that all data is securely stored and transmitted, and I use it only for authorized purposes. My approach includes regular training on data privacy and security practices to maintain a high level of compliance and trust with patients.

To improve patient financial engagement, I employ clear communication and transparency about costs and billing processes. I provide detailed explanations of insurance coverage, out-of-pocket expenses, and payment options. Additionally, I use technology to streamline the financial clearance process, such as online payment portals and automated reminders, which enhance patient convenience and reduce financial stress.

I manage conflicts by acting as an intermediary, advocating for the patient's best interests while working with insurance companies to resolve issues. I thoroughly research each case, understand the insurance policies, and negotiate on behalf of the patient. My goal is to ensure that patients receive the care they need without unnecessary financial burdens.

One challenging situation involved a patient with complex insurance coverage who faced significant out-of-pocket costs. I worked closely with the insurance provider to appeal the denied claims and successfully secured coverage for the patient. This not only resolved the financial burden but also ensured the patient received necessary treatment, demonstrating my commitment to patient advocacy and financial resolution.