In my previous role at a healthcare facility, I implemented a feedback system that allowed patients to rate their experience immediately after their visit. By analyzing this data, we identified key areas for improvement, such as wait times and communication. Within six months, we reduced average wait times by 30% and saw a 40% increase in positive feedback, significantly enhancing patient satisfaction.

I approach difficult interactions with empathy and active listening. For instance, when a patient was upset about a billing error, I calmly listened to their concerns, apologized for the inconvenience, and quickly resolved the issue by coordinating with the billing department. This approach not only defused the situation but also left the patient feeling heard and valued.

I utilize a multi-channel approach to gather patient feedback, including surveys, direct interviews, and digital platforms. For example, I introduced a mobile app where patients can easily provide feedback and rate their experience. This not only increases response rates but also provides real-time data for continuous improvement.

I prioritize tasks based on urgency and impact. Using tools like Trello and Asana, I categorize tasks into 'high', 'medium', and 'low' priority. This ensures that critical issues, such as patient complaints or system failures, are addressed immediately, while less urgent tasks are scheduled for later. This method helps maintain a balanced workflow and ensures high-quality patient care.

At my last job, I worked closely with the IT and nursing departments to develop a patient portal that streamlined appointment scheduling and provided access to medical records. This collaboration not only improved patient convenience but also reduced administrative errors and wait times, leading to a more positive overall experience for patients.