In a previous role, I encountered a patient who was upset due to a billing error. I listened carefully to their concerns, empathized with their frustration, and explained the steps we were taking to resolve the issue. I also provided them with regular updates until the problem was fully addressed. This approach helped to de-escalate the situation and maintain a positive relationship with the patient.

I prioritize tasks based on urgency and the impact on patient care. For example, I would address a patient with an immediate concern, such as a prescription refill, before handling routine inquiries. I also use tools like task lists and reminders to ensure nothing falls through the cracks. This method ensures that critical needs are met promptly while still managing all inquiries effectively.

I use active listening, clear and concise language, and check-ins to ensure understanding. For instance, I repeat back key information to confirm I’ve understood correctly and ask if the patient has any questions. I also use visual aids or written summaries when necessary to reinforce important details. This approach helps build trust and ensures that patients feel heard and informed.

I strictly adhere to HIPAA guidelines by ensuring that all patient information is stored securely and accessed only when necessary. I use encrypted systems for data storage and transmission, and I’m trained to recognize and report any potential breaches. I also educate patients on the importance of privacy and how we protect their information. This commitment to compliance ensures patient trust and legal adherence.

I have extensive experience with various EHR systems, including Epic and Cerner. I’m proficient in entering patient data, scheduling appointments, and generating reports. I also understand the importance of accuracy and timely updates to ensure the information is current and accessible to healthcare providers. My familiarity with these systems allows me to efficiently manage patient communications and support the healthcare team.