In my previous role, I managed patient accounts by verifying insurance coverage, processing payments, and resolving billing discrepancies. I utilized software like Epic to track outstanding balances and communicated with patients to arrange payment plans. My approach emphasized empathy and clarity, ensuring patients understood their financial responsibilities while maintaining compliance with HIPAA regulations. I consistently met monthly collection targets by following up on overdue accounts and negotiating settlements when necessary. This experience has equipped me with the skills to handle sensitive financial discussions professionally and efficiently.

When addressing overdue payments, I approach the conversation with empathy and professionalism. I start by actively listening to the patient’s concerns and explaining their financial obligations clearly. If they face financial hardship, I explore options like payment plans or financial assistance programs. My goal is to maintain a positive relationship while ensuring the organization’s financial health. I remain calm and respectful, even in challenging situations, and always adhere to company policies and HIPAA guidelines. This approach has helped me resolve disputes amicably and maintain patient satisfaction.

To ensure accuracy, I meticulously review patient accounts, cross-checking insurance details, charges, and payments. I use billing software to flag discrepancies and verify data before sending statements. Regular audits of accounts help identify and correct errors promptly. I also stay updated on coding and billing regulations to avoid compliance issues. Clear communication with patients and insurance providers further minimizes errors. By maintaining organized records and following standardized procedures, I ensure that billing and collections processes are both accurate and efficient.

I prioritize tasks by assessing urgency and impact, focusing first on overdue accounts and time-sensitive issues. I use task management tools to organize my workflow and set daily goals. Breaking down larger tasks into smaller, manageable steps helps me stay on track. I also maintain open communication with team members to address any bottlenecks. By staying organized and proactive, I ensure that all accounts are handled efficiently, even during peak periods. This approach allows me to meet deadlines and maintain high-quality service.

I stay informed by regularly attending webinars, workshops, and training sessions on healthcare billing and compliance. I also subscribe to industry newsletters and follow updates from organizations like CMS and AAPC. Networking with peers and participating in professional forums provides additional insights. By staying proactive, I ensure that my knowledge is current and that I can apply the latest regulations to my work. This commitment to continuous learning helps me maintain accuracy and compliance in all billing and collections processes.